Checking or savings account -- Managing an account -- Complaint #8152560
Complaint Overview
Complaint ID: 8152560
Company: Indie Technology DBA Found
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Illinois
ZIP Code: 60620
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was a fraudulent transaction on my checking account that took place on XX/XX/XXXX at XXXX XXXX, CST. I immediately alerted the bank. {$210.00} was withdrawn from my account through an unknown merchant, XXXX XXXXXXXX # XXXX. Prior to this withdrawal, someone accessed my account through XXXX XXXX XXXX, which appeared to be a banking verification process. They made a deposit of {$0.00} and then immediately withdrew the {$0.00}. And shortly thereafter, withdrew the {$210.00} that I had just put into the account a few hours prior to this incident. My personal and sensitive information has been compromised because of this. The bank, Found Bank, is refusing to refund my funds. The perpetrator gained access to my personal information through Found Banks platform. I have had my email account for over 20 years and always used this email with my checking accounts and have never had this happen to me. Please help. Thank you
Frequently Asked Questions
What is Complaint #8152560 about?
Complaint #8152560 was filed against Indie Technology DBA Found regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Indie Technology DBA Found respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Indie Technology DBA Found?
Yes, visit the Indie Technology DBA Found company profile at readthecomplaint.com/company/indie-technology-dba-found to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.