Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8152458
Complaint Overview
Complaint ID: 8152458
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Louisiana
ZIP Code: 71220
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
People are so arrogant and so XXXX XXXX that you dont even realize none of those XXXX transactions were me. They were done recurring charges that Ive been fighting which Ive called you folks about. Secondly, would you guys froze my account I called you guys immediately and let you know this situation Was trying to transfer out of the folks folks which is a recorded call Im sure told me to send it to my XXXX account and I would be able to transfer it from there so thats why I did that so dont use the instructions that I was given from you guys as an excuses to why you lock my money up until 14 days later and now 14 days later, I tried to transfer the money out of the account into a different account and you guys locked it again today and I had to send my selfie along with my ID ID so you tell me why over and over and over again the same XXXX account that Im clearing is mine and sending proof of you guys keep blocking it every single time I try to send money out except where you tell me to send it to XXXX XXXX which is also owned by Venmo so I sent it to XXXX as instructed and then you guys flagged me for that saying oh you cant be doing that you guys are your XXXX mind I want my money out of my account and I want this account closed for good Ive use Venmo Free years years and Ive never had a problem. All of a sudden you guys are acting like XXXX XXXX and Im tired of it. I want my money unlocked and I want my account closed. You guys froze me up again today the same money, the same Ive been waiting for for XXXX XXXX weeks. I spent two nights sleeping in my car till a family member was able to send me money its XXXX XXXX you and your XXXX service ill stick with chime
Frequently Asked Questions
What is Complaint #8152458 about?
Complaint #8152458 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.