Student loan -- Dealing with your lender or servicer -- Complaint #8152444
Complaint Overview
Complaint ID: 8152444
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Utah
ZIP Code: 84003
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I first enrolled in autopay on XX/XX/23 and got confirmation that I was enrolled. Then my XXXX payment did not go through and was reported as late. I made sure to enroll again and got yet another confirmation that autopay was active. My XXXX and XXXX payments were not automatically processed and both were late until I manually paid them and I enrolled and made sure autopay was active on my account. I finally called and they said that each time I enrolled in autopay it reset the clock and a 1-2 billing cycle had to pass before autopay was fully active. So now in order to get the 0.25 % interest rate cut, I have to wait a minimum until XXXX. No notification my payments needed to be manually processed, or that autopay would not occur for two billing cycles.
Frequently Asked Questions
What is Complaint #8152444 about?
Complaint #8152444 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.