Prepaid card -- Problem with a purchase or transfer -- Complaint #8152398
Complaint Overview
Complaint ID: 8152398
Company: Conduent Incorporated
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: New York
ZIP Code: 14206
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an unauthorized charge on my child support card from XXXX back in XXXX of XXXX. I contacted XXXX and they said they couldn't help me because I didn't have the last XXXX of the card number that was used for the transaction so I filed a fraud claim with my bank. XX/XX/XXXX my bank reversed my claim with XXXX and took the {$190.00} back from me. I contacted XXXX again and this time had the card number. A representative was able to pull up the charge and verify it was not mine and was not even made through my XXXX account. I advised the rep that I did not authorize the payment and my credit card number was stolen. The rep created a " work '' order and gave me the following reference number XXXX saying I'd receive a refund within a week. I have not heard anything back from XXXX and I still haven't received my refund. I contacted XXXX again today and they're giving me the runaround acting like they don't know what this work order number the last rep gave me and nobody will tell me where my refund is. The bank will not give me my money back either. I did NOT authorize anyone to use my credit card and I did not authorize this XXXX purchase which they're holding me liable for. I did not receive any products from XXXX and I am not responsible for someone using my credit card without my permission. This is a fraudulent and unauthorized charge and XXXX is refusing to refund my money even though they verified I did not make or receive this purchase.
Frequently Asked Questions
What is Complaint #8152398 about?
Complaint #8152398 was filed against Conduent Incorporated regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Conduent Incorporated respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Conduent Incorporated?
Yes, visit the Conduent Incorporated company profile at readthecomplaint.com/company/conduent-incorporated to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.