Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8152322
Complaint Overview
Complaint ID: 8152322
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Illinois
ZIP Code: 61832
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I submitted a dispute to Transunion due to identity theft. The dispute was completely ignored. I called Transunion and was unable to get a straight answer as to why they had not responded to my dispute. The rep suggested that I resend the information and provided me with a list oof documents to send. On XX/XX/XXXX, I resubmitted my dispute to Transunion and included my dispute letter, my drivers license, my social security card, a copy of my police report, my paper identity theft affidavit, and the identity theft report that I did online. I then received a letter XX/XX/XXXX saying that they received my dispute but not my identity theft affidavit. This is impossible. I sent it in twice. I do not believe that Transunion wants to help me and I think they are just trying to stall me out and continue to allow me to be the victim of identity theft. They are intentionally ignoring and stalling my disputes. I am the victim. I have been violated. I feel attacked by both Transunion and the person who stole my identity. I told the rep on the phone and I told them in my letter that this person stole my information, put it online on social media, and keeps using my credit to try to get things in my name without my permission or knowledge. I am fearful everytime my phone rings. I just want Tranunion to support me in fixing the things that this person did to me and they are ignoring me and stalling me out.
Frequently Asked Questions
What is Complaint #8152322 about?
Complaint #8152322 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.