Mortgage -- Trouble during payment process -- Complaint #8151879
Complaint Overview
Complaint ID: 8151879
Company: Loancare, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Fees charged
State: California
ZIP Code: 90723
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a letter from LoanCare stating that they do not have proof of hazard insurance, in which I ignored the letter because I knew that I had closed escrow on XX/XX/XXXX with XXXX XXXX XXXX XXXX with proof of insurance. On XX/XX/XXXX I received another letter second and final notice, at that point I contacted them and sent them the proof of insurance from XXXX. On XX/XX/XXXX I received a letter from LoanCare stating that the insurance will not suffice and that I had 30 days from the date of that letter or LoanCare will obtain their own coverage. On XX/XX/XXXX I obtained insurance with XXXX effective XX/XX/XXXX and had them sent the clause to LoanCare. On XX/XX/XXXX I received a letter from LoanCare stating that they charged me {$560.00} against my escrow account because they placed their insurance from XXXX. I called LoanCare several times to dispute the {$560.00} charge against my escrow account, following dates. XX/XX/XXXX no name rep... XX/XX/XXXX spoke with XXXX employee # XXXX, said someone was going to call me back... XX/XX/XXXX spoke with XXXX, was advised the same thing... XX/XX/XXXX spoke with XXXX, told me the same thing... XX/XX/XXXX spoke with XXXX, was told the same thing... XX/XX/XXXX Spoke with XXXX employee # XXXX he escalated to XXXX employee # XXXX he escalated to get a case XXXX assigned... XX/XX/XXXX XXXX employee # XXXX, told me escalation was received and waiting on insurance department... XX/XX/XXXX XXXX called with decision, they dont agree to refund and will keep {$560.00} charge .... Fax # XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Virginia XXXX, VA XXXX
Frequently Asked Questions
What is Complaint #8151879 about?
Complaint #8151879 was filed against Loancare, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Loancare, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Loancare, LLC?
Yes, visit the Loancare, LLC company profile at readthecomplaint.com/company/loancare-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.