Checking or savings account -- Closing an account -- Complaint #8151391
Complaint Overview
Complaint ID: 8151391
Company: Golden 1 Credit Union, The
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: California
ZIP Code: 91335
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or around XX/XX/XXXXXXXX I applied for a credit card with GOLDEN 1 credit Union. The bank asked me to verify myself by going into the branch with proof of ID, residency and taxes. On XX/XX/XXXXXXXX i did just that. I visited the branch and met with the personal banker ( see attached business card/docs ). The rep XXXX XXXX ( member XXXX XXXX XXXX ) assisted and verified that the " BACK OFFICE '' received all requested docs. Since then the bank closed my acount. I have called repeatedly and I keep getting told my remaining funds will be sent within 7-10 days. This was before XXXX ( the new year ). I called recently about 2-3 days ago and I was told " XXXX XXXX XXXX DECIDED I AM NOT ENTITLED TO THE FUNDS IN MY ACCOUNT '' and told me to contact the people who wrote me the checks to file a claim with theiir bank. HOWEVER< these checks have been cleared and negotiated back in XXXX and XXXX XXXX and one check was a cashiers check which CAN NOT even be claimed once cashed. I WANT MY REMAINING FUNDS SENT TO ME ASAP. It is illegal what this bank is doing
Frequently Asked Questions
What is Complaint #8151391 about?
Complaint #8151391 was filed against Golden 1 Credit Union, The regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Golden 1 Credit Union, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Golden 1 Credit Union, The?
Yes, visit the Golden 1 Credit Union, The company profile at readthecomplaint.com/company/golden-1-credit-union-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.