Student loan -- Getting a loan -- Complaint #8151172
Complaint Overview
Complaint ID: 8151172
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Getting a loan
Sub-Issue: Loan opened without my consent or knowledge
State: Texas
ZIP Code: 77084
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When attending XXXXXXXX XXXX XXXX XXXX XXXX during XXXX, private loans were taken out using my information but were never disbursed to my account and I did not receive the funds. A online application was completed with no proof of my knowledge. During these years there were allegations of school misconduct with the financial aide department and misleading funds and I was a victim of such. After graduation, I was held responsible for these loans, and I have been on a constant fight in reference to getting the loans removed through Navient. Navient refuses to remove the debit even though they have no documents to support, I actually received the loan. When contacting XXXXXXXX XXXX XXXX XXXX XXXX, I am told they do not have any physical or online financial documents from those years due to a software system merger with XXXX XXXX XXXX XXXX XXXX and they are unable to provide my balance sheets or any financial aid documents. The loans are through Navient and are as such : XXXX Signature Loan XX/XX/XXXX | Originally {$40000.00} XXXX XXXXXXXX Loan XX/XX/XXXX | Originally {$9300.00} XXXX XXXX XXXX XX/XX/XXXX | Originally {$4100.00}
Frequently Asked Questions
What is Complaint #8151172 about?
Complaint #8151172 was filed against Navient Solutions, LLC. regarding Student loan specifically about Getting a loan. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.