Credit card -- Problem when making payments -- Complaint #8151170
Complaint Overview
Complaint ID: 8151170
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Oklahoma
ZIP Code: XXXXX
Date Received: 2024-01-11T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I setup my payment a head of time, got a letter date before it was due saying my banking info not working please update. I been on phone from XXXX to almost XXXX off and on still no help, even told me to call my bank who just said as always funds and account fine, suggested ask for someone who inputs payment and get confirmation which after time calls and even tried to contact corporate office said their system not able to process my checking account of ATM master card, no idea why and after all the calls and chats to them, my bank even XXXX XXXX but it is their store card and process that the issue so more of a run around then helpful. XXXX XXXX XXXX XXXX XXXX and do not need stress or XXXX XXXX beat trying to fix something thats not my fault or in my ability to fix as if mail check same info on the check as they inputted or had computer input. Its expensive enough to use credit card without being ding for no payment when its their issue or machine holding issue up out of the blue after months or years of working. I am stressed, tired and confused by this mess please advice. Letter letting me know showed up today payment was to been processed today due tomorrow.
Frequently Asked Questions
What is Complaint #8151170 about?
Complaint #8151170 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-01-11T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.