Vehicle loan or lease -- Managing the loan or lease -- Complaint #8143317
Complaint Overview
Complaint ID: 8143317
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Virginia
ZIP Code: 22602
Date Received: 2024-01-10T12:00:00-05:00
Date Sent to Company: 2024-01-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On or about XXXX XX/XX/XXXX I contacted my bank XXXX to refinance an auto loan with Captial One Auto finance payment processing XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX payoff balance for 10 days given to me of {$37000.00}. Today is XXXX XX/XX/XXXX. Capital one. I asked XXXX to add {$100.00} to the loan to take care of any other extra charges capital one could have hidden. Capital One account number XXXX XXXX XXXX XXXX XXXX for {$37000.00} was received at Capital One on XXXX XXXX at XXXX. Capital One then changed the check depositing {$34000.00} in the XXXX and {$3000.00} which equals {$37000.00}. Why did Capital One do this only to incur more money from me? Capital One policy is they will not except checks or credit cards to pay off auto loans. I only can use their 3rd payer option which charges me more money. {$38.00} was charged to me by XXXX XXXX On XXXX XXXX XXXX XXXX on Friday XXXX XX/XX/XXXX. This is highway robbery by this company Captial One They refused to allow a debt card to pay the {$38.00} saying the card was no good. They allowed a visa card to pay this amount off. The foreign call center individual stated that it could take up to 90 days or longer to clear my title from them. Captilal one refuses to allow pay off of an auto loan but does allow debt cards can pay off auto loan over {$3000.00}. This is a corrupt criminal money laundering operation that needs to be investigated and shut down.
Frequently Asked Questions
What is Complaint #8143317 about?
Complaint #8143317 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-01-10T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.