Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #8135955
Complaint Overview
Complaint ID: 8135955
Company: PNC Bank N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Pennsylvania
ZIP Code: 151XX
Date Received: 2024-01-09T12:00:00-05:00
Date Sent to Company: 2024-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A month ago I received emails from XXXX saying I opened a credit card. I did not so I called the help line and they got XXXX down immediately. 2 Weeks ago I received 8 different emails from XXXX about an account being set up. I dont even work for the military, neither do my parents so how that got approved is beyond me. Luckily they shut the account down. Today I notice 2 Pnc login passcode attempts so I call and tried to speak to a lady then got disconnected. I speak with a next man an he just says sometimes it glitches. I told him well I am concerned because someone has been stealing my info. He just said that nobody can get in my account without the passcode.
Frequently Asked Questions
What is Complaint #8135955 about?
Complaint #8135955 was filed against PNC Bank N.A. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2024-01-09T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.