Student loan -- Dealing with your lender or servicer -- Complaint #8135920
Complaint Overview
Complaint ID: 8135920
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: California
ZIP Code: 919XX
Date Received: 2024-01-09T12:00:00-05:00
Date Sent to Company: 2024-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/23, I completed an application to change my IBR program from the one I had previously been on to the SAVE plan. To date, Nelnet has not processed the application but instead placed me on forebearance where I'm still accruing interest. The whole point of the SAVE plan is to arrest interest where payments are being made to help prevent further negativ e amortization... This delay exacerbates the negative amortization problem. I've submitted a complaint to Federal Student Aid and attempted to contact Nelnet on the phone and through their website. The website is constantly unavailable and malfunctions. Wait times for calls to Nelnet are well over an hour. The only thing resembling a response I get is a notice on the website and maybe an email every 10 days stating they've received my application, but no action has been taken with regard to processing it
Frequently Asked Questions
What is Complaint #8135920 about?
Complaint #8135920 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-09T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.