Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8135883
Complaint Overview
Complaint ID: 8135883
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Delaware
ZIP Code: 19709
Date Received: 2024-01-09T12:00:00-05:00
Date Sent to Company: 2024-01-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account on Coinbase is restricted due to a need to verify my identity. The problem lies in that Ive changed my name since opening the account. I tried updating my account to reflect my new name using various procedures that were provided to me by the service reps to no avail. Ultimately, requests for a manager have been ignored as managers who are supposed to call me have not in over two weeks ( I was told 1-2 business days ). Im asking to speak to a manager because none of the agents Ive spoken to seem to understand the issue and keep asking me to upload an ID reflecting my previous name - I dont have those anymore. Anyway, I verified my previous identity with this company when I first opened up the account. Im missing out on at least a few hundred dollars because they havent resolved my issue and the value of my account continues to decline. Ive been legitimately trying to resolve this concern for almost two years now and just keep giving up because their customer support is so difficult to work with.
Frequently Asked Questions
What is Complaint #8135883 about?
Complaint #8135883 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-01-09T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.