Mortgage -- Trouble during payment process -- Complaint #8128988
Complaint Overview
Complaint ID: 8128988
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Pennsylvania
ZIP Code: 17601
Date Received: 2024-01-08T12:00:00-05:00
Date Sent to Company: 2024-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Loan was sold earlier this year to NewRez XXXX Provided both XXXX XXXX XXXX XXXX XXXX XXXX Polices through web portal XXXX Insurance Agent mailed XXXX XXXX XXXX Policy to provider ( confirmed address ) XXXX Provided both XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX through web portal after receiving another letter stating lender would place insurance coverage on property. XXXX XXXX XXXX XXXX XXXX speak with a representative. Representative indicated they only received one policy. I sent both policies to her while on the phone. She indicated that the XXXX XXXX XXXX was not adequate coverage for the new lender. I told her this was not explained in any of the letters which was misleading. I also didn't choose to have this mortgage sold to a different lender. I also indicated that we have had this same policy since XXXX without any issues and this would come at a great expense to us. Practice is misleading to send notifications without information on how to resolve without calling. Also suddenly requiring additional coverage is penalizing and comes at a large expense.
Frequently Asked Questions
What is Complaint #8128988 about?
Complaint #8128988 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-08T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.