Credit card -- Closing your account -- Complaint #8128742
Complaint Overview
Complaint ID: 8128742
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Ohio
ZIP Code: 45638
Date Received: 2024-01-08T12:00:00-05:00
Date Sent to Company: 2024-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We began our account with Capital One on XX/XX/XXXX. We have made on-time payments every month. sometimes additional payments. We even paid off the card this past XXXX unfortunately we had some property damage which made XXXX max out the card. In XXXX our minimum payment was increased from {$35.00} to {$97.00}. We struggled to make each payment faithfully. On XX/XX/XXXX I scheduled our payment as I have always done but it was rejected my XXXX card XXXX XXXX XXXX XXXX so I used the XXXX account ( routing # and account # ) process. On XX/XX/XXXX I was notified my payment had been returned ( accusing my bank of being at fault ). Then Capital One penalized me with a PAST DUE fee of {$28.00}. I made a payment of {$95.00} on XX/XX/XXXX then on XX/XX/XXXX hit me with interest charges of {$69.00}. We made another payment of {$75.00} on XX/XX/XXXX with an additional payment of {$500.00} on XX/XX/XXXX. On XX/XX/XXXX logged into the account to see if Capital One accepted XXXX payment that is when we noticed our account had been restricted. So we called XXXX service and the automated service stated the account was closed, must contact XXXX Service after XXXX XXXX XXXX on Monday XXXX XX/XX/XXXX ( the duration of the call was over XXXX minutes ). We were told we breached their contact with another account. We asked for clarification. They told XXXX XXXX times we were being recorded on a recorded line and I told them I was recording them as well, they told me it was against the law to record them. We were never notified of their decision to close XXXX account. They informed us they closed the account due to the returned check, ( which I stated they penalized us with a charge of {$28.00}. Also, I noticed they took XXXX rewards away as another penalty. If every creditor would close accounts due to XXXX payment discrepancy I would think they would never make money. Nowhere on the statement XX/XX/XXXX- XX/XX/XXXX XXXX XXXX XX/XX/XXXX, stating the account was closed.
Frequently Asked Questions
What is Complaint #8128742 about?
Complaint #8128742 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-01-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.