Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #8128452
Complaint Overview
Complaint ID: 8128452
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Texas
ZIP Code: 76240
Date Received: 2024-01-08T12:00:00-05:00
Date Sent to Company: 2024-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I tried to add some funds to my cash App account. I was unable to add funds. went to log into my account and slapped with your account is closed. no other information. Called and also typed to the AI assistant who is no help BTW. No one could tell me why my accounts were closed until 3 months later they gave another XXXX, untrue statement about my accounts. Its their server that went through my information and well with the programming issues. this company doesn't want to admit that they are wrong and were unable to fix the issue. I asked repeatedly for a supervisor to contact me. no a soul will communicate with anyone who uses their service. they say I gambled. Not sure how you gamble on Cash App? I live near casinos I used to work at them. I would like to see my account back open since its easier for my boyfriend to send funds to me while at work. I don't understand who thinks we are children but its pretty childless when I can't even get a phone call or a email explaining why. poor business and very poor customer service.
Frequently Asked Questions
What is Complaint #8128452 about?
Complaint #8128452 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2024-01-08T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.