Debt collection -- Attempts to collect debt not owed -- Complaint #8117565
Complaint Overview
Complaint ID: 8117565
Company: Online Information Services, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Texas
ZIP Code: 78045
Date Received: 2024-01-06T12:00:00-05:00
Date Sent to Company: 2024-01-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a letter dated XX/XX/XXXX from a debt collector named Online Information Services about a debt due to XXXX XXXX for the amount of {$280.00}. I attempted to contact the debt collectors on XX/XX/XXXX and on XX/XX/XXXX - both times the automatic system only looped or sent to a voicemail. I contacted XXXX XXXX on XX/XX/XXXX to get information on the account. They advised my name was on it but the address on the account was a XXXX address and the email on file had the name of an individual I didn't know. They transferred me to another customer service department that filled out a report to create a case and investigate. They advised us to make a report with the Federal Trade Commission and local police department due to identity theft.
Frequently Asked Questions
What is Complaint #8117565 about?
Complaint #8117565 was filed against Online Information Services, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-01-06T12:00:00-05:00.
How did Online Information Services, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Online Information Services, INC.?
Yes, visit the Online Information Services, INC. company profile at readthecomplaint.com/company/online-information-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.