Student loan -- Dealing with your lender or servicer -- Complaint #8117140
Complaint Overview
Complaint ID: 8117140
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Missouri
ZIP Code: 63116
Date Received: 2024-01-06T12:00:00-05:00
Date Sent to Company: 2024-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Nelnet has been an absolute nightmare to deal with in the wake of student loan payments resuming. My loan was transferred from Great Lakes and never had nearly as many issues as I have with Nelnet in this short period of time. It takes an hour to get ahold of anyone and when you do I have had my call dropped multiple times. When I have gotten to speak with someone I have received contradicting information and was assured I was on the XXXX plan and just needed to wait for it to process. I waited 4 months to get told they were missing information from me even though they said they have had everything they need for months. Their representatives do not know any information about the new plans and didnt provide any guidance as to how the government subsidies pays the remainder of interest on your bill. And even more so, the primary reason I am filing this complaint is my interest is STILL accumulating under the XXXX plan and no one has offered guidance when I have tried to ask as to why that is happening. I have contacted my congressional representative and havent had much luck. I need help with getting Nelnet to post accurate numbers and clear guidance. I need them to follow the guidelines of the XXXX plan and waive the remaining interest on my plan.
Frequently Asked Questions
What is Complaint #8117140 about?
Complaint #8117140 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-06T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.