Student loan -- Dealing with your lender or servicer -- Complaint #8115679
Complaint Overview
Complaint ID: 8115679
Company: Edfinancial Services
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: New York
ZIP Code: 131XX
Date Received: 2024-01-05T12:00:00-05:00
Date Sent to Company: 2024-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My payments have been reversed on the following dates, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX They've only accepted my payments three times on the following dates, XX/XX/XXXX XXXX XXXX I emailed them but received no response and their call center is impossible to navigate. It seems this is a common problem with others who use Ed-financial, where their payments are being reversed without explanation.
Frequently Asked Questions
What is Complaint #8115679 about?
Complaint #8115679 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-05T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.