Student loan -- Dealing with your lender or servicer -- Complaint #8115210
Complaint Overview
Complaint ID: 8115210
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Illinois
ZIP Code: 604XX
Date Received: 2024-01-05T12:00:00-05:00
Date Sent to Company: 2024-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was in school from XXXX to XXXX of XXXX at XXXX XXXX XXXX XXXX XXXX which is an accredited college. I am waiting for the XXXX semester to begin. EdFinancial is telling me that my loans are due NOW which is not true. With an in-school deferment, student loans are not due until a student graduates or attends school less that half-time and then the student has a 6 month grace period before the loans are due. So, technically, my student loans should not be due until XX/XX/XXXX. Every time I call I get a different story from EdFinancial. One representative stated she would send the correct information to her " back office '' so they would put my loans into in-school deferment. That did happen but the loans stated they were due on XX/XX/XXXX. While I am waiting for the XXXX semester to start, XXXX is telling me my loans are due now. No student has to pay student loans BETWEEN semesters! I want my student loans placed into in-school deferment with the 6-month grace period.
Frequently Asked Questions
What is Complaint #8115210 about?
Complaint #8115210 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-05T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.