Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8115024
Complaint Overview
Complaint ID: 8115024
Company: Bmw Financial Services NA, LLC
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Florida
ZIP Code: 33179
Date Received: 2024-01-05T12:00:00-05:00
Date Sent to Company: 2024-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a leased XXXX BMW with BMW financials and for the first time after 6 years there was a misunderstanding between BMW financials and XXXX XXXX XXXX XXXX where i have my account, i have made a payment on XX/XX/XXXX for the month of XX/XX/XXXX and for some reason BMW didn't get the money, no one from BMW financials contacted me about the issue and when i have realized that XXXX didnt make the payment i went ahead and made another payment on XX/XX/XXXX not only did BMW charged me a returned payment fee and they flagged my account for 30 days passed due after I made the payment on XX/XX/XXXX which has been collected by BMW financials now this action on their part dropped my XXXX XXXX by XXXX points. i want them not only to stop flagging my credit also to give me back those XXXX points that i have lost due to their negligence.
Frequently Asked Questions
What is Complaint #8115024 about?
Complaint #8115024 was filed against Bmw Financial Services NA, LLC regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-05T12:00:00-05:00.
How did Bmw Financial Services NA, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bmw Financial Services NA, LLC?
Yes, visit the Bmw Financial Services NA, LLC company profile at readthecomplaint.com/company/bmw-financial-services-na-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.