Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8109147
Complaint Overview
Complaint ID: 8109147
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Tennessee
ZIP Code: 37075
Date Received: 2024-01-04T12:00:00-05:00
Date Sent to Company: 2024-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have called and mailed Equifax multiple times and also have been discussing with XXXXXXXX XXXX my mortgage account # XXXX. Equifax accidentally removed my mortgage from their reporting almost a year ago. My bank XXXXXXXX XXXX has also been sending Equifax the data to report but they are failing to do so. I've called recently and they requested i send my contact information to approve the reinsertion of XXXX XXXX Mortgage account # XXXX. I have provided ( Attached ) a credit report from Equifax showing they where reporting my mortgage before account # XXXX. Also ( Attached ) I have the letter XXXX has sent Equifax time and time again. Furthermore, I have attached my recent XXXX and XXXX XXXX showing this account in good standing. I need Equifax to insert this loan and history into my credit file and be fair to me in their reporting. Equifax has recorded calls of me calling about this and we have a XXXX XXXX over XXXX year requesting this to happen. Our next step if Equifax doesn't comply is to exercise our rights under FRCA guidelines.
Frequently Asked Questions
What is Complaint #8109147 about?
Complaint #8109147 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-01-04T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.