Student loan -- Dealing with your lender or servicer -- Complaint #8102502
Complaint Overview
Complaint ID: 8102502
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: California
ZIP Code: 950XX
Date Received: 2024-01-03T12:00:00-05:00
Date Sent to Company: 2024-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the XXXX plan in XX/XX/XXXX to prepare for repayments restarting in XX/XX/XXXX I received a letter from Nelnet on XX/XX/XXXX that my XXXX application for XXXX was approved and payments would begin XX/XX/XXXX with a payment of {$570.00} When I logged into my Nelnet XXXX that week my minimum payment was over {$1000.00}. I called Nelnet and they told me that they did not receive an application for XXXX even though I got a confirmation letter from them in XX/XX/XXXX. They recommended that I place my loan in forbearance while I apply to SAVE. I received a second confirmation letter from Nelnet that my XXXX application was accepted XX/XX/XXXX but my loans are still in forebearance. Since XX/XX/XXXX I call Nelnet two or three times a week, wait on hold for hours, only to have my call dropped before speaking to a customer service rep. This is unacceptable because I should not be accruing interest under the federal government 's XXXX plan. But due to Nelnet being unable to make timely changes I have had months of interest accrue on my loans.
Frequently Asked Questions
What is Complaint #8102502 about?
Complaint #8102502 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-03T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.