Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #8102306
Complaint Overview
Complaint ID: 8102306
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Texas
ZIP Code: 78728
Date Received: 2024-01-03T12:00:00-05:00
Date Sent to Company: 2024-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I borrowed a loan of {$10000.00} from my bank. Sent {$11000.00} to the account on Gemini on XX/XX/XXXX from my chase bank account. I was promised by XXXX that the funds would be released soon. However to this day the same has not happened. I have called them 42 times and spent hours from my end to resolve the issue. I have also contacted them thru " email. Every time it's one thing or another. Asking for endless details without any resolution. I was disillusioned and converted the XXXX back to US Dollars and got it transferred back to my bank account. However, I got only {$10000.00}, a loss of {$780.00} without achieving anything. They are really playing with our money with no intention of allowing any transfers. In the meantime however, they are making money duping customers. {$800.00} is hard earned money and it's not their right to cheat. Emails have not been answered. When called customer service, they say they can not report the issue and we have to send email to support. When I did that, they took long time and replied back to send a new request. Sent a new request and few days went by nothing happened. Then I threatened to contact CFPB and they replied back asking me 8 questions. I replied back the same day. Now today I have received another email asking for more information and they will follow up!!!. This is after I have already withdrawn the money. Shows that they have no intention on helping at all. The replies are a eye wash to cover themselves to show they were working when they had no intention to resolve anything at all. In the mean time the customer support number ( XXXX ) XXXX stopped working. The new number that provided me was a magicjack number ( XXXX ) XXXX. This also doesn't work always. When it worked, they wanted access to my computer to fix the issue!!!. I am not willing to provide that access to my computer and have them steal my info and money. That's when I decided to try to get money back. It worked however a loss of time and money and missed crucial investment opportunity. Close to {$800.00} in cash lost, paying interest to the bank in the mean time. Lost opportunity to invest. This particular opportunity would have netted me a minimum of {$7000.00}. All in all my losses amount to {$7800.00} + Bank interest.
Frequently Asked Questions
What is Complaint #8102306 about?
Complaint #8102306 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-01-03T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.