Student loan -- Dealing with your lender or servicer -- Complaint #8095545
Complaint Overview
Complaint ID: 8095545
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 17543
Date Received: 2024-01-02T12:00:00-05:00
Date Sent to Company: 2024-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I consolidated my federal student loans in XXXX of 2023 to utilize the IDR adjustment per the Department of Education. My loan is serviced by XXXX due to PSLF ( Public Student Loan Forgiveness ). I am a social worker. I have 73 counts toward PSLF preconsolidation. I have been making payments on my account. XXXX has my account 's {$0.00} balance. I have been transferred to Edfinacial although I am in the PSLF program ( certified ). I do not know my current PSLF count as the IDR post-consolidation has not been applied. However, now my loans have been transferred to Edfinaicial when they are supposed to be with XXXX. I am extremely frustrated it is XXXX XXXX. I have a mother on XXXX I have done everything right and my account is continuously messed up. It is very upsetting, and draining and I can not keep spending hours tracking mistakes made by loan servicers. I would like my accurate information from XXXX and my loan information updated and away from Edfinaicial as they do not service PSLF. I understand this is an overwhelming process for XXXX but I am not able to keep up with the mistakes. Edfincial should not have any of my loans. I believe XXXX also placed me incorrectly with Financial. I should not have my loan with Edfinacial
Frequently Asked Questions
What is Complaint #8095545 about?
Complaint #8095545 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-02T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.