Mortgage -- Trouble during payment process -- Complaint #8089069
Complaint Overview
Complaint ID: 8089069
Company: Santander Holdings USA, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: New York
ZIP Code: 10952
Date Received: 2024-01-01T12:00:00-05:00
Date Sent to Company: 2024-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing today in regards to my mortgage with Santander Bank Account # XXXX I am confused by what is being reported from XXXX XXXX XX/XX/2023 It isn't showing consistent data between the bureaus. The payments seems to be allocated incorrectly and the computer system at the bank isn't matching what I get when I speak to a representative. I am requesting the following to help me try to get this straight. Payment history for the complete year of 2023. I am also requesting any communication you had with me for the year of 2023.
Frequently Asked Questions
What is Complaint #8089069 about?
Complaint #8089069 was filed against Santander Holdings USA, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-01T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.