Debt collection -- Communication tactics -- Complaint #8088793
Complaint Overview
Complaint ID: 8088793
Company: Truist Financial Corporation
Product: Debt collection
Sub-Product: Auto debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: Arizona
ZIP Code: XXXXX
Date Received: 2024-01-01T12:00:00-05:00
Date Sent to Company: 2024-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My car company https : //www.regionalacceptance.com contacted me about my loan. The representative violated the FDCPA laws during the call. The representative name XXXX XXXX called me and did not provide any disclosures and nor did he perform verification to ensure he was speaking to the right person. The representative started yelling at me about the status of my account and started demanding payment. At the time of the call XXXX XX/XX/23 I had other people in the car with me who over heard the whole conversation. The representative was rude and very unprofessional. The representative even advised me to give my car back and told me my loan status was unacceptable. He didnt not offer me any options or try to figure out my situation. I advised the representative I had an issue with how he was conducting himself during the call and the representative continued being disrespectful to me.
Frequently Asked Questions
What is Complaint #8088793 about?
Complaint #8088793 was filed against Truist Financial Corporation regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-01-01T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.