Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8085888
Complaint Overview
Complaint ID: 8085888
Company: Nelnet, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Colorado
ZIP Code: 80010
Date Received: 2023-12-31T12:00:00-05:00
Date Sent to Company: 2023-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To make it as easy as possible to get credit toward PSLF, I switched from the student loan servicer Nelnet to XXXX. This loan servicer change went into effect on XX/XX/XXXX I was notified on XX/XX/ that my credit score decreased rapidly. This decrease in my score was due to my credit report falsely showing that I have identical loans through both Nelnet and XXXX. Thinking it would take time for my credit report to accurately reflect the correct information, I waited until XX/XX/ to submit a dispute through XXXX. I received an email on XX/XX/ from XXXX stating that my dispute was " resolved. '' This is incorrect as my credit report still reflects that I have identical student loans through Nelnet and XXXX.
Frequently Asked Questions
What is Complaint #8085888 about?
Complaint #8085888 was filed against Nelnet, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-12-31T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.