Checking or savings account -- Managing an account -- Complaint #8085857
Complaint Overview
Complaint ID: 8085857
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 10473
Date Received: 2023-12-31T12:00:00-05:00
Date Sent to Company: 2024-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My wallet was lost while out eating with my family or at work someone got my wallet and withdrew the funds fraudulently without my knowledge out of my account right before my rent and XXXX they stole all of my money from my account that I was depositing fraud was committed on my account I then disputes these fraudulent charges With my bank and was denied for no apparent reason I conduct my life on being honest and will never rob steal or cheat anyone my funds was stolen and my claim was denied behind someone wording my claim wrong till this day I haven't received my funds I never in my life been dishonest and the way this bank I trust and deal with to handle all my future funds denied my rightful claim made me look at everything different it's a zero fraud liability I read up on this bank since bring denied i would more than anything for this person to be caught because what navy federal put me and my child through behind this on top of this person to about to lose everything i work hard for please help me i am being evicted on tuesday over a XXXX and transaction and a XXXX dollar transaction that was not me i really need help immediately
Frequently Asked Questions
What is Complaint #8085857 about?
Complaint #8085857 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-31T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.