Checking or savings account -- Problem caused by your funds being low -- Complaint #8081525
Complaint Overview
Complaint ID: 8081525
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: North Carolina
ZIP Code: 27284
Date Received: 2023-12-29T12:00:00-05:00
Date Sent to Company: 2023-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have inquired multiple times about no overdraft fees that they advertise. I have spoken to them XXXX times in the past and this XXXX time they told me about a different checking account. Why wasn't this discussed before, why are they just now telling me. My XXXX contact was XXXX I should be credited all overdraft from this date since no other suggestions were made but to pay the fees
Frequently Asked Questions
What is Complaint #8081525 about?
Complaint #8081525 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-12-29T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.