Payday loan, title loan, personal loan, or advance loan -- Problem with the payoff process at the end of the loan -- Complaint #8081149
Complaint Overview
Complaint ID: 8081149
Company: Citizens Financial Group, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Personal line of credit
Issue: Problem with the payoff process at the end of the loan
State: Massachusetts
ZIP Code: 01970
Date Received: 2023-12-29T12:00:00-05:00
Date Sent to Company: 2023-12-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hello, I had an alarm system installed at my home via XXXX. I was informed that I had to take out a line of credit ( CitizensPay- Division of Citizens Bank ) to have the equipment installed. After being approved for the line of credit for the equipment, the system was installed. I paid off the credit for the equipment. However, after paying off the line of credit, I had returned one equipment item ( {$100.00} ). A XXXXt technician removed and the equipment was returned in XX/XX/2023. Ive been told many different things regarding the refund ( ex. Its on its way, the check is in the mail. ) When I called today, I was now told that this issue has to be researched. Ive been exceedingly patient, but I feel Ive been given misinformation about refund. As of today, the account is still active after asking for the account to be closed.
Frequently Asked Questions
What is Complaint #8081149 about?
Complaint #8081149 was filed against Citizens Financial Group, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with the payoff process at the end of the loan. It was received by the CFPB on 2023-12-29T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.