Checking or savings account -- Opening an account -- Complaint #8074926
Complaint Overview
Complaint ID: 8074926
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Opening an account
Sub-Issue: Unable to open an account
State: California
ZIP Code: 92504
Date Received: 2023-12-28T12:00:00-05:00
Date Sent to Company: 2023-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have XXXX different accounts on cash up and they are not trying to help me with accessing them because I forgot my email but I know my name date of birth and social security number and all the addresses where the cards were sent to and they're still not helping me cash app support is denying me service without those those things I asked to speak to the manager if they can further assist me with cash app and contact support cash and they denied me to speak with the manager one of the guys names from cash up was XXXX he told me that he wasn't able to connect me with the manager unless I was a customer but I am a customer that's why I have XXXX cards with them well not to but XXXX cards with them and I have a balance of {$10.00} on one of them and they're denying me service or help is there any way you guys can help me
Frequently Asked Questions
What is Complaint #8074926 about?
Complaint #8074926 was filed against Block, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-12-28T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.