Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8068805
Complaint Overview
Complaint ID: 8068805
Company: Vystar Credit Union
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 322XX
Date Received: 2023-12-27T12:00:00-05:00
Date Sent to Company: 2023-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
- On XX/XX/23 {$700.00} was taken out of my acct without my knowing - on XX/XX/23 found out that {$700.00} was missing from my checking acct, putting my acct into a deficit - On XX/XX/23 i contacted vystar customer service to inquire about the missing funds- On XX/XX/23 I was informed an investigation would be made - On XX/XX/23 I met with a supervisor at the XXXX XXXX XXXX florida branch and the following statements were made by vystar : - my claim was denied - and was informed that I will not be receiving my funds back - no specific reason was provided except that " XXXX is very complicated '' I feel that Vystar has a responsibility in having an effective process that allows me to indicate on every transaction whether or not I authorize the transaction. In this case, there was clearly a breakdown of process and I should be fully reimbursed or be given a full breakdown of their investigative process. Thank you for your assistance. Please let me know if I can provide any additional information to you or Vystar. XXXX XXXX
Frequently Asked Questions
What is Complaint #8068805 about?
Complaint #8068805 was filed against Vystar Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-12-27T12:00:00-05:00.
How did Vystar Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Vystar Credit Union?
Yes, visit the Vystar Credit Union company profile at readthecomplaint.com/company/vystar-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.