Credit card -- Problem with a purchase shown on your statement -- Complaint #8068715
Complaint Overview
Complaint ID: 8068715
Company: Truist Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 23233
Date Received: 2023-12-27T12:00:00-05:00
Date Sent to Company: 2023-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I requested my Truist Visa credit card closed in XX/XX/2023. In XXXX I got online banking statement showing bank had paid XXXX automatically after I had canceled the accountthey refunded that to card In XXXX they made the same error! When I called and said card should have been CLOSEDthey returned money to account and said that now had XXXX balance they could be sure card was closedXXXX XXXX.. Then in XXXX they allowed someone to transfer {$8000.00}. Out of the CLOSED credit card without my knowledge or permission Since that time I have called the Truist fraud departments and credit card dispute departments over 12 times!, ,I also filed fraud report with XXXX XXXX XXXX XXXXHe was able to trace the source of the fraud to XXXX XXXX, ,but due to it being out of the country he was unable to pursue. Sheriff told me Truist was responsible from the beginning due to them not closing the credit card when I originally requested account closed. Since then Truist has established another credit card in my name and without my knowledge and put the {$8000.00}. and almost another {$1000.00}. in late payment and interest charges on a card I dont have. Detective suggested that Truist had committed Identity Theft when they opened credit card in my name without my knowledge!!! Truist will not return my calls and my credit score has dropped over XXXX points since this started.
Frequently Asked Questions
What is Complaint #8068715 about?
Complaint #8068715 was filed against Truist Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-12-27T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.