Checking or savings account -- Managing an account -- Complaint #8068255
Complaint Overview
Complaint ID: 8068255
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 11731
Date Received: 2023-12-27T12:00:00-05:00
Date Sent to Company: 2023-12-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello my name is XXXX XXXX I am very disappointed and frustrated with the service of the ally bank customer service. I opened a new money market account with XXXX check deposit that I received from my grandmother and opened a checking account as well so I can use that as a everyday operations account but when I called to get my XXXX account unrestricted my account was locked and under investigation. I wanted to transfer funds in order to order a new debit card for my accounts. I spoke to a fraud detection specialist about taking the restriction off my XXXX account so I could fund my checking account from an external bank account in order to get a debit card mailed to me at which point the specialist asked me numerous questions regarding my check deposit that has already been verified from the sending bank and deposited into my account. This check is legitimate and has already cleared from my grandmothers account and into my account. Please I need access to these funds as I am unemployed at the moment and this was emergency funds.
Frequently Asked Questions
What is Complaint #8068255 about?
Complaint #8068255 was filed against Ally Financial INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-27T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.