Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #8062275
Complaint Overview
Complaint ID: 8062275
Company: Auto Acceptance, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Michigan
ZIP Code: 49442
Date Received: 2023-12-26T12:00:00-05:00
Date Sent to Company: 2023-12-26T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XXXX my husband XXXX and myself went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX .We bought a XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Three days my husband took it to his mechanic and he told us the motor was blown we took it back to the place we got it from and the lady there told me i should have took it to the mechanic before we bought it. the guy who sold it to us wasn't in he had XXXX. The car is burning oil. We ca n't drive it any where without having to put oil in it. Blue smoke is coming out of the tail pipe. They had not changed the oil in the car before they sold it to us or anything. We took it to the other XXXX XXXX on the XXXX to talk to the manager and he said he couldn't give us our money back, because we had had the car for seven days, but he knew that his mechanic had came over to the place we bought it from that friday on XX/XX/XXXX and put 2 quarts of oil in the car, because you couldn't read anything on the dipstick XXXX XXXX gave us an appt to check the car out XXXX and he wasn't kind enough to give us a loaner car while they serviced our car. we have never been treated so bad by a car dealership before.
Frequently Asked Questions
What is Complaint #8062275 about?
Complaint #8062275 was filed against Auto Acceptance, LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2023-12-26T12:00:00-05:00.
How did Auto Acceptance, LLC respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Auto Acceptance, LLC?
Yes, visit the Auto Acceptance, LLC company profile at readthecomplaint.com/company/auto-acceptance-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.