Prepaid card -- Trouble using the card -- Complaint #8061892
Complaint Overview
Complaint ID: 8061892
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: North Carolina
ZIP Code: 28269
Date Received: 2023-12-26T12:00:00-05:00
Date Sent to Company: 2023-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
AMEX XXXX XXXX fails to purchase anything regardless of merchant : Total Balance on card exceeds order/purchase total ( including tax and fees ), AMEX XXXX XXXX XXXX XXXX XXXX CARD ACTIVE '', AMEX XXXX fails to add into any digital wallet with error " Please Contact Issuing bank '', AMEX XXXX will accept any hold amount, but will again fail to complete a purchase, XX/XX/XXXX ( XX/XX/ ) - The number on the back of the card was contacted twice, once the phone didnt pick up and second the " agent '' offered no assistance to my problem and told me " Get a new one ''
Frequently Asked Questions
What is Complaint #8061892 about?
Complaint #8061892 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-12-26T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.