Checking or savings account -- Managing an account -- Complaint #8061759
Complaint Overview
Complaint ID: 8061759
Company: Credit Karma, LLC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 92101
Date Received: 2023-12-26T12:00:00-05:00
Date Sent to Company: 2023-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since yesterday, XX/XX/XXXX I have requested my phone number to be updated so I can access my account by via credit karma chat. Customer service has requested that I send my required identification : id also ss card by email link given. These documents were uploaded and sent. I have communicated numerous of times throughout the day yesterday and this morning XX/XX/XXXX on the issue. I was given a link to follow so that I could add a phone number. I was not able to do so ; however Credit karma was able to delete my phone number but not add one. Upon my request to speak with someone over the phone about this issue I was told there is nothing they can do. My response was even if I provided verification of my identity and willing to supply the proper documentation once again. So therefore over the phone and through via email I could not get the help to access my account where I receive my funds. I receive payment from my job by direct deposit through this company into my account bi weekly. Because of this I am not able to get gas for work, personal needs, feed my family, pay rent due because I cant get to my money.
Frequently Asked Questions
What is Complaint #8061759 about?
Complaint #8061759 was filed against Credit Karma, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-26T12:00:00-05:00.
How did Credit Karma, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Credit Karma, LLC?
Yes, visit the Credit Karma, LLC company profile at readthecomplaint.com/company/credit-karma-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.