Checking or savings account -- Managing an account -- Complaint #8061239
Complaint Overview
Complaint ID: 8061239
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New Jersey
ZIP Code: 088XX
Date Received: 2023-12-26T12:00:00-05:00
Date Sent to Company: 2023-12-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Friday XXXX between XXXX and XXXX, I went to deposit XXXX dollars in cash of XXXX in my acount with Wellsfargo bank. The ATM jammed on me. I called the bank personnel and they wtinessed my predicament. After a while they removed the jam and the machine continued to work BUT they did not give me the money. Instead they told me to call the Claims department. I was taken in circles to XXXX different people. They told me it will take XXXX business days to respond to me. Today XX/XX/2023, I went to the branch and nothing has been done. My account is in overfdraft status and can not even buy anything with my card. My due a person came in today when I was at the branch to repair the same machine because it continues to malfunction. Why would consumers be subjected to unfair ordeal at this time of the year just because of the bank dysfunctionality. I need your intervention. Thank you.
Frequently Asked Questions
What is Complaint #8061239 about?
Complaint #8061239 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.