Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8056050
Complaint Overview
Complaint ID: 8056050
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 77396
Date Received: 2023-12-25T12:00:00-05:00
Date Sent to Company: 2023-12-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Below is what i originally sent Chime Bank with Images of the fraudulent activity, I followed up with an email from XXXX showing that they indeed acknowledged unauthorized transactions had occurred. They sent me no copies or reasons why i would not be refunded my money. I had fraudulent charges on my XXXX account on XX/XX/XXXX and XX/XX/XXXX. I called XXXX on XX/XX/XXXX when I first noticed it and they told me to change my password and theyd escalate it to investigative team. On XX/XX/XXXX I noticed another unauthorized charge and called again, this time they helped me remove my payment methods from their system, put my XXXX account on hold and said they would add it to on-going report. I received an alert that the ipad air ordered on XX/XX/XXXX had been delivered and called XXXX again, this lady was not aware of previous reports but promised to send me a follow up email, I asked for a case number and she couldnt provide. I took as many screenshots of the XXXX transactions I could, they are going to XXXX separate NY addresses. The charges are for XXXX and XXXX. I do not know anyone in New york and I have never sent anything there.
Frequently Asked Questions
What is Complaint #8056050 about?
Complaint #8056050 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-12-25T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.