Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8055919
Complaint Overview
Complaint ID: 8055919
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: New York
ZIP Code: 10453
Date Received: 2023-12-25T12:00:00-05:00
Date Sent to Company: 2023-12-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 My father-in-law sent me a payment of {$1000.00} which he did on the Venmo app he asked me to create an account and so I did. I received the payment on Venmo from my father-in-law and the following day on XX/XX/2023 I was notified by Venmo that my account was temporarily frozen due to suspicious activity until I could provide some Identification which I immediately did. A few days later I was notified by Venmo that my account was permanently closed and that my funds will be held for 180 days. This is a deceptive practice they are conducting because I'm not the only XXXX whom this has happened to it is very common with Venmo. I want my money back immediately, they have stolen it under the guise of " violating user agreement terms '' which I did not.
Frequently Asked Questions
What is Complaint #8055919 about?
Complaint #8055919 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-12-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.