Checking or savings account -- Managing an account -- Complaint #8055887
Complaint Overview
Complaint ID: 8055887
Company: Optum Bank, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Maryland
ZIP Code: 20832
Date Received: 2023-12-25T12:00:00-05:00
Date Sent to Company: 2023-12-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The Optum Bank Healthcare Reimbursement Account system, https : //www.optumbank.com/, randomly but frequently generates a XXXX XXXX XXXX ( XXXX ) resolution error while customers are entering reimbursement request data. This problem started around XX/XX/2023. It is impacting many and perhaps all end users of the Optum Bank system. ( I am the administrator of a XXXX XXXX in which over XXXX XXXX retirees who are locked into the Optum Bank XXXX system share information about Optum and XXXX so I know that the problem affects most and probably all users. ) This error makes it tedious and cumbersome to enter reimbursement requests. The system is awkward to use under the best of conditions, but due to this programming error, users must often reenter reimbursement requests. I have reported this problem to Optum Bank I/T manager XXXX XXXX XXXX XXXX, in XX/XX/. He promised to follow up but the problem still exists. I called XXXX XXXX several times in XX/XX/XXXX to attempt to follow up with him, but he has not answered his phone or returned my voicemail messages. I have also left messages for the CEO of Optum Bank, XXXX XXXX, XXXX, about this problem. He has not returned my calls and none of his aides have returned my calls. I am a retired XXXX software developer, internet engineer and technology expert with over 40 years experience. The XXXX error clearly indicates that there is a programming error or resource ( memory or CPU sufficiency ) problem in the Optum Bank system. A competent person at Optum Bank should be able to pinpoint the cause of the problem in under and hour and fix it promptly. It is clear that Optum Bank has pushed this problem to the wayside instead of properly addressing it. Furthermore, not only is this problem annoying to users, but it also introduces sign on authentication risks ( security problems ) that are too complex to explain in this complaint. I will explain the security issues if a competent Optum Bank representative contacts me. Please note that I must be able to understand the rep, so he/she must speak and understand US English.
Frequently Asked Questions
What is Complaint #8055887 about?
Complaint #8055887 was filed against Optum Bank, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-25T12:00:00-05:00.
How did Optum Bank, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Optum Bank, INC.?
Yes, visit the Optum Bank, INC. company profile at readthecomplaint.com/company/optum-bank-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.