Credit card -- Advertising and marketing, including promotional offers -- Complaint #8054631
Complaint Overview
Complaint ID: 8054631
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: California
ZIP Code: 94578
Date Received: 2023-12-24T12:00:00-05:00
Date Sent to Company: 2023-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have XXXX Hilton Honor American Express XXXX XXXX cards, and XXXX of XXXX benefits is that there will be XXXX Hilton Honor credits within the XXXX date, and you will have to check with the agent on how much credits you have left, it wont appear on the App nor the website. So I checked with the Amex XXXX on the web chat and request to check how much credits that I have left for the remaining of the year before I decide what hotels that I should choose so I can fully utilize my benefits, and according to the agents, both of my cards still have full XXXX credit remaining for the XXXX, I trust them so I choose to stay with the XXXX resorts in XXXX XXXX to enjoy my benefits for the remaining of the XXXX, however, after I completed my stay with XXXX XXXX in XXXX XXXX, Amex only credit me part of the part and stating that I have spent part of my credits, which I have no clue why the agent lied to me about my resort credits for misleading information.
Frequently Asked Questions
What is Complaint #8054631 about?
Complaint #8054631 was filed against American Express Company regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-12-24T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.