Prepaid card -- Trouble using the card -- Complaint #8054369
Complaint Overview
Complaint ID: 8054369
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Georgia
ZIP Code: 30046
Date Received: 2023-12-25T12:00:00-05:00
Date Sent to Company: 2023-12-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i received a {$75.00} and a {$25.00} amex XXXX gift card from work. on XX/XX/XXXX i tried XXXX online it declined. on XX/XX/XXXX i attended to use the card at XXXX and it declined. i called customer service and they said those companies do not take amex. they both do because i have a separate amex card that i personally use. I tried XXXX again because she said XXXX should work, but it doesnt. i tried postmates, but that didnt work either!!! I read that XXXX can add an amex card to the account but that did not work either because it requires a zip code??? i gave multiple! called service they said there is no zipcode for the card. XXXX. no place takes this card!! i called customer service back and they were incredibly useless. they can not send a physical card or give me a visa. but for some reason, XXXX and XXXX can take XXXX cents off of my card multiple times, but decline my transactions!!! this gift card fiasco has been frustrating over the holidays. i couldnt buy a single gift with it. At this point i would like a check with the money. XX/XX/XXXX customer service and card!!
Frequently Asked Questions
What is Complaint #8054369 about?
Complaint #8054369 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-12-25T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.