Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8053855
Complaint Overview
Complaint ID: 8053855
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: New Jersey
ZIP Code: 07050
Date Received: 2023-12-24T12:00:00-05:00
Date Sent to Company: 2023-12-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I withdrew {$180.00} from my checking account at XXXX XXXX XXXX bank and loaded as virtual currency into Venmo internet debit card to make purchases. After I made purchases and returned boots to XXXX XXXX refunded XXXX to Venmo account and Venmo frozen account any notice and blocked ability to either spend the balance making purchase or transfer back to my checking account. I made many inquiries to Venmo customer service which come back with unrelated automated message which does not address frozen account nor ability to transfer funds back. To this day the Venmo card balance is {$52.00} account is frozen and all inquiries to XXXX XXXX and Venmo go unanswred
Frequently Asked Questions
What is Complaint #8053855 about?
Complaint #8053855 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-12-24T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.