Prepaid card -- Trouble using the card -- Complaint #8053679
Complaint Overview
Complaint ID: 8053679
Company: American Express Company
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: New York
ZIP Code: 100XX
Date Received: 2023-12-24T12:00:00-05:00
Date Sent to Company: 2023-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I activated and then tried to use my Amex XXXX Card at : XXXX to pay for products XXXX to buy a XXXX card XXXX restaurants to buy XXXX cards XXXX restaurants to oay for food ( XXXX ) XXXX bars to pay for drinks ( XXXX ) Link to XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX retailers I called Amex twice to report the problem. I checked it was activated and then tried it again at XXXX, XXXX and many XXXX stores and at restaurants and bars. It still does not work anywhere I have tried ( more than XXXX sites, bars and restaurants. I can not even check the balance of the card on the Amex site after XXXX attempts.
Frequently Asked Questions
What is Complaint #8053679 about?
Complaint #8053679 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-12-24T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.