Student loan -- Struggling to repay your loan -- Complaint #8052968
Complaint Overview
Complaint ID: 8052968
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Texas
ZIP Code: 775XX
Date Received: 2023-12-24T12:00:00-05:00
Date Sent to Company: 2023-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Student loans are not the only loans that I got. That is why I would like to talk to someone at EDFinancial, but no one answers my phone calls or chats. Also, they do not have any email addresses to write to. I need another flexible payment plan to be offered to me. I would like to talk to someone from EDFinancial.
Frequently Asked Questions
What is Complaint #8052968 about?
Complaint #8052968 was filed against Edfinancial Services regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2023-12-24T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.