Vehicle loan or lease -- Managing the loan or lease -- Complaint #8052588
Complaint Overview
Complaint ID: 8052588
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Georgia
ZIP Code: 30238
Date Received: 2023-12-24T12:00:00-05:00
Date Sent to Company: 2023-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Purchased car from us auto XX/XX/2022 Made car payments to us auto until XXXX account was transferred to XXXXXXXX XXXX XXXXXXXXit is now a different higher number now then when payment.Seems like they have no history of any payments I already made to us auto or payment was wrongly applied.Payment is being applied wrongly now hardly anything is being paid to principal only interest this will affect to keep in debt
Frequently Asked Questions
What is Complaint #8052588 about?
Complaint #8052588 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2023-12-24T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.