Vehicle loan or lease -- Problem with a company's investigation into an existing problem -- Complaint #8052470
Complaint Overview
Complaint ID: 8052470
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Idaho
ZIP Code: 83686
Date Received: 2023-12-23T12:00:00-05:00
Date Sent to Company: 2023-12-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Purchased a new XXXX in XXXX had been paying on it for about a year and a half possibly a little more then was having some difficulty paying from time to time then sought relief under the SCRA act because my son who is on the loan with me joined the XXXX and left home about 3 or 4 months after we bought it. Around XXXX or XXXX of XXXX I was trying to keep up on payments I believe I made a payment in XXXX of XXXX and was working on getting the account current when the finance company decided to charge the off and in doing so never notified me I still maintained full coverage insurance on the vehicle but tragically my wife was involved in an accident and it was declared a total loss. None of the airbags deployed and it was equipped with seven of them. My insurance company wanted to take the vehicle and and offer a payout that wasn't even enough to pay it off. They called the finance company without my knowledge to see if they would accept the offer. I told the finance company not to accept it just yet because I wanted the vehicle to be inspected by someone from the maker XXXX or from the dealership which neither one of them have contacted me and I've called them several times even opened up a investigation and have been to the dealership 4 times and still nothing the XXXX remains in my driveway awaiting for inspection but still nothing has been done. It has been 9 months and I can not believe this is how we are being treated. Please help
Frequently Asked Questions
What is Complaint #8052470 about?
Complaint #8052470 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-12-23T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.