Credit card -- Problem with a purchase shown on your statement -- Complaint #8052440
Complaint Overview
Complaint ID: 8052440
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10014
Date Received: 2023-12-23T12:00:00-05:00
Date Sent to Company: 2023-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I have purchased a XXXX from a Merchant called XXXX XXXX with a total cost of {$3800.00}. On XX/XX/XXXX, I requested the merchant to return the merchandise as I was not happy with it. The merchant issued me a XXXX XXXX to do it. I returned the merchandise using the label provided by the customer as requested. The tracking at the time showed that the merchandise was successfully delivered to the merchant. Merchant claimed it did not receive it, despite me following their instructions to the T. As the merchant claimed they had not received it, I opened a dispute with Amex and provided supporting documentation for it showing I did all the steps I was required. Amex representative at the time did not listen to my reasoning and ruled in favor of the merchant. Tracking is not available any longer but Amex should be able to see all documentation i've uploaded related to the case through the multiple conversations we had. I would like CFPB to support me to reopen this case with Amex and I'm loooking to have this dispute being ruled in my favor and being credited {$3800.00}. Dispute Number : Ref. XXXX
Frequently Asked Questions
What is Complaint #8052440 about?
Complaint #8052440 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-12-23T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.